One workspace.
More of the conversation.
Bring chat, voice, SMS, and email into a shared support workflow, with channel connections configured for your business.
SENTIMENTRecognize how the customer feels.
CUSTOMER CONTEXTCarry the conversation forward.
ROUTING EXPLANATIONSEvery route with a reason.
CAPABILITY HIGHLIGHTS · 1 / 3
Routing suggestions require sufficient history and workspace opt-in.
BUILT FOR THE WORK OF CUSTOMER SUPPORT
Conversations
/Browser calling
/Agent assistance
/Routing intelligence
THE PLATFORM
Bring the work together.
Keep the context moving.
One workspace.
Agents start
with the context.
Conversation history, customer memory, and handoff reasons sit alongside Co-Agent drafts your team can review and send.
See the decision.
Review the next move.
Understand why a conversation was routed, examine patterns in transfers, and preview a proposed topic-routing change.
POWERED BY OMNISONRAI’S ALLOY HX
Intelligence that
shows its work.
A routing suggestion should come with more than a recommendation. See the evidence, explore what would change, and decide what happens next.
ALLOY HX / ROUTING INTELLIGENCEIllustrative preview
CUSTOMER CONTEXT
A refund question. A clear next step.
The conversation, customer history, and reason for the handoff travel together.
Explore the full demo● ● ●SAMPLE WORKSPACEPreview
01Refund requestMatched knowledge topic
Current routeBillingCurrent destination
Why this route?
This conversation matched a billing topic in the business knowledge base.
Customer context attachedReason included
Sample data, not a live workspace. Historical previews compare routing decisions; they do not predict resolution or savings. Suggestions require sufficient history and workspace opt-in.
For agents
A focused queue, browser calling, conversation context, and AI-assisted drafts. A clearer starting point for each customer interaction.
For support leaders
Review queue activity, agent performance, flagged call moments, and the evidence behind proposed routing changes.
For the business
Configure your knowledge and brand voice, manage staff access, and keep a record of routing changes in your workspace.
YOUR NEXT MOVE
Put KenetiCX
in your team’s hands.
Start a 14-day trial, or talk with Kenneth about your channels, queues, and team before you begin.